Welcome to www.thurstonreed.com (“the website”). This is the website of Thurston Reed LLC (“Thurston Reed” or “the company”).

Please take a few minutes to read our terms and conditions. These terms and conditions apply to your use of the website. Your use of the website constitutes your agreement to these terms and conditions and your agreement to be bound by them.

Thurston Reed reserves the right to update or modify these terms and conditions without prior notice. Therefore, we encourage you to review our terms and conditions each time you use the website.

Ordering products

We are happy to offer our customers (“you”) the ability to place orders for our products on the website. Your use of the website to purchase product(s) constitutes your agreement to these terms and conditions and your agreement to be bound by them.

By placing an order on our website, you warrant that you are at least 18 years of age, that you are authorised to place the order, and that you are providing accurate and truthful information to the company.

All prices on this website are displayed in US dollars. We accept Visa, Mastercard, American Express and Discover.

Please review your order carefully before placing it. Once placed, your order cannot be cancelled. If you do not wish to purchase products that have already been ordered, you may return or exchange items subject to our returns and exchanges policy.

From time to time, Thurston Reed may be unable to fulfil an order. The company reserves the right to refuse service, terminate accounts, or cancel orders. If we are unable to fulfil your order, you will be contacted promptly by a member of our customer service team.

Returns and exchanges policy

We want you to be satisfied with your Thurston Reed purchase. If for any reason you are not, you may return item(s) purchased for a full refund or exchange, less shipping charges, within 15 days of order receipt. We are happy to offer you an exchange or merchandise credit within 30 days of order receipt.

Products for return or exchange must be unused, clean, in original packaging, and in resalable condition. Items that do not meet these requirements will not be issued a refund or exchange. A completed return/ exchange card must be included in your return shipment. If you have misplaced or discarded the return/ exchange card in your original shipment, please email customer service at info@thurstonreed.com.

You are responsible for the cost of shipping your return back to the address designated on the return/ exchange card. We urge you to insure the shipment appropriately, as we cannot issue refunds or exchanges if a shipment is lost or arrives damaged.

Handcrafted products

Many of our products require a high level of artisanal skill and hand-crafted detail. For this reason, slight variances and small imperfections may occur. These are not considered flaws but rather a normal characteristic of the handmade goods.

Disclaimer

From time to time there may be information on our website or in print materials that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. Thurston Reed reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order.

 

You assume sole risk associated with use of the website and full responsibility for any costs that may arise from servicing or repairs of necessary equipment you use in connection with this website. Thurston Reed is not responsible for any damages resulting from use of this website.

Indemnification

You agree to defend, indemnify, and hold harmless Thurston Reed from and against any claims, damages, costs or expenses, including attorneys’ fees, arising from or related to use of the website.

Ownership of intellectual property

Thurston Reed, Thurston Reed London, and all of the content and material of this website is the intellectual property of Thurston Reed LLC. Your use of material displayed on this website is strictly prohibited. You may not download (except if you are invited to do so), print or share material from this website without written permission from Thurston Reed LLC.